Surfaces
SURFACES
One screen, no assembly
Volume & automation rates
TRACKS
Root causes & breaking trends
Decides
Checkpoint
Ranks support reasons so rising issues are visible while small.
Identifies where to automate next without guessing.
Connects escalations directly to product and policy gaps.
Audit & Retain
Logs every conversation, action, and escalation natively.
Full Audit Trail
Measures success by instant clarity, not session duration.
Zero Friction
Keeps full conversation history searchable and retained.
Complete Context
Decides
Checkpoint
Ranks support reasons so rising issues are visible while small.
Identifies where to automate next without guessing.
Connects escalations directly to product and policy gaps.
Surfaces
SURFACES
One screen, no assembly
Volume & automation rates
TRACKS
Root causes & breaking trends
Audit & Retain
Logs every conversation, action, and escalation natively
Full Audit Trail
Measures success by instant clarity, not session duration.
Zero Friction
Keeps full conversation history searchable and retained.
Complete Context
Surfaces
SURFACES
One screen, no assembly
Volume & automation rates
TRACKS
Root causes & breaking trends
Decides
Checkpoint
Ranks support reasons so rising issues are visible while small.
Identifies where to automate next without guessing.
Connects escalations directly to product and policy gaps.
Audit & Retain
Logs every conversation, action, and escalation natively.
Full Audit Trail
Measures success by instant clarity, not session duration.
Zero Friction
Keeps full conversation history searchable and retained.
Complete Context
Decides
Checkpoint
Ranks support reasons so rising issues are visible while small.
Identifies where to automate next without guessing.
Connects escalations directly to product and policy gaps.
Surfaces
SURFACES
One screen, no assembly
Volume & automation rates
TRACKS
Root causes & breaking trends
Audit & Retain
Logs every conversation, action, and escalation natively
Full Audit Trail
Measures success by instant clarity, not session duration.
Zero Friction
Keeps full conversation history searchable and retained.
Complete Context
Everything on the first screen · No report to build · Full audit trail
Why AWX
Insight, in practice
Most tools point you toward raw data and leave you to search for answers. AWX surfaces the exact root cause directly, bringing your investigation to an immediate close.
One screen, no assembly
Volume, automation rate, what escalated and why, what changed since yesterday.
It surfaces, you decide
What is driving your volume
Depth is optional
Automatic is not a cheaper version of human support
Support data reveals every broken product experience, but operational noise keeps it hidden. AWX surfaces recurring trends automatically so you fix root causes, not just symptoms.
01
See what is breaking
Contact reasons ranked and trended, so a rising issue is visible while it is small.
02
See where to automate next
Escalation reasons are categorised, so the next workflow is obvious rather than debated.
03
Full conversation history and audit trail
Every conversation, action and escalation. Retained and searchable.
01
See what is breaking
Contact reasons ranked and trended, so a rising issue is visible while it is small.
02
See where to automate next
Escalation reasons are categorised, so the next workflow is obvious rather than debated.
03
Full conversation history and audit trail
Every conversation, action and escalation. Retained and searchable.
We measure how fast you can leave
Zero artificial engagement
Immediate first-screen clarity
Complete automation loop
Optional depth on demand
Zero artificial engagement
We don't measure success by session length or time-on-page—no hiding data behind extra clicks.
Immediate first-screen clarity
Everything your customer experience needs is visible upfront without digging past the initial view.
Complete automation loop
We automate both the execution of work and the verification steps, so you never have to check manual status.
Optional depth on demand
Deeper pages exist for when you want to explore further, never because you are forced to.
FAQs
Do we have to configure the dashboard?
Can we export the data?
Does it integrate with our BI stack?
Who can see what?
Can we control what it is allowed to do?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
How do you prevent wrong or off-brand answers?
Can we export the data?
Does it integrate with our BI stack?
Who can see what?
Can we control what it is allowed to do?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
Do we have to configure the dashboard?
Can we export the data?
Does it integrate with our BI stack?
Who can see what?
Can we control what it is allowed to do?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Why AWX
Most tools point you toward raw data and leave you to search for answers. AWX surfaces the exact root cause directly, bringing your investigation to an immediate close.
Insight, in practice
One screen, no assembly
Volume, automation rate, what escalated and why, what changed since yesterday.
It surfaces, you decide
What is driving your volume
Depth is optional
Every past conversation is there
Not a ticket ID and a status. What was asked, promised, and done.
They start where they left off
One thread across every channel
It notices the fourth time
One screen, no assembly
Volume, automation rate, what escalated and why, what changed since yesterday.
It surfaces, you decide
What is driving your volume
Depth is optional
Support data reveals every broken product experience, but operational noise keeps it hidden. AWX surfaces recurring trends automatically so you fix root causes, not just symptoms.
Automatic is not a cheaper version of human support
01
See what is breaking
Contact reasons ranked and trended, so a rising issue is visible while it is small.
02
See where to automate next
Escalation reasons are categorised, so the next workflow is obvious rather than debated.
03
Full conversation history and audit trail
Every conversation, action and escalation. Retained and searchable.
We measure how fast you can leave
Zero artificial engagement
Immediate first-screen clarity
Complete automation loop
Optional depth on demand