AI Customer Services That Resolve Conversations
AWX is there 24/7, listening, understanding and responding in seconds, not days.
One Brain, All Channels
Enterprise-level Security
Arabic/English Multilingual
Built to Do More Than Just Answer
The Agent
That closes the loop
The Agent
That closes the loop
Customer service should not end with an answer when a customer needs something done. AutomatiCworX uses AI agents to understand customer requests, access the right information, follow your policies, and take action across your systems.
Customer service should not end with an answer when a customer needs something done. AutomatiCworX uses AI agents to understand customer requests, access the right information, follow your policies, and take action across your systems.
How AWX Customer Experience Platform
Resolves Not just Responds
Four steps. From customer request to resolution.
Four steps. From customer request to resolution.
Reach Out
Customers can contact your customer service team through email, WhatsApp, Instagram, Facebook, SMS, web chat, or Slack, using their own words and preferred channel.
Reach Out
Customers can contact your customer service team through email, WhatsApp, Instagram, Facebook, SMS, web chat, or Slack, using their own words and preferred channel.
Reach Out
Customers can contact your customer service team through email, WhatsApp, Instagram, Facebook, SMS, web chat, or Slack, using their own words and preferred channel.
Understand
AutomatiCworX understands the request, retrieves the customer's information, checks your business rules, and determines what needs to happen next.
Act
When it can resolve the request, the AI agent completes the task directly in the conversation. A refund. A booking change. A claim update. An account request. No unnecessary handoff.
Act
When it can resolve the request, the AI agent completes the task directly in the conversation. A refund. A booking change. A claim update. An account request. No unnecessary handoff.
Escalate What Needs a Person
When human judgment is required, AutomatiCworX escalates the conversation with the full history, relevant context, and reasoning attached. Your team starts exactly where the AI agent stopped.
Escalate What Needs a Person
When human judgment is required, AutomatiCworX escalates the conversation with the full history, relevant context, and reasoning attached. Your team starts exactly where the AI agent stopped.
Support That Actually Finishes the Job
Support That Actually Finishes the Job
AutomatiCworX understands customer needs, verifies details, and completes tasks directly, ensuring that your customer support never stalls.
AutomatiCworX understands customer needs, verifies details, and completes tasks directly, ensuring that your customer support never stalls.
/01
Agents
Automated workflows understand complex requests, verify data, and resolve tasks completely without manual intervention.
Execution
Verification
Automation
AWX Agent
/01
Agents
Automated workflows understand complex requests, verify data, and resolve tasks completely without manual intervention.
Execution
Verification
Automation
AWX Agent
/02
Insights
This dashboard delivers comprehensive performance metrics instantly, offering powerful tools for deep operational analysis.
Analytics
Visibility
Control
Track resolution metrics
Analyze CSAT scores
Export performance data
Sync to analytics dashboard
/02
Insights
This dashboard delivers comprehensive performance metrics instantly, offering powerful tools for deep operational analysis.
Analytics
Visibility
Control
New lead in HubSpot
Enrich + score with AI
Notify owner in Slack
Sync to Salesforce
/03
Voice Notes
Because consumers prefer speaking, AutomatiCworX enables seamless audio communication to capture complex requests effortlessly.
Voice
Accessibility
Speed
AWX Agent
/03
Voice Notes
Because consumers prefer speaking, AutomatiCworX enables seamless audio communication to capture complex requests effortlessly.
Voice
Accessibility
Speed
AWX Agent
/04
Self-Learning
The platform evaluates interactions, retaining complete historical context to ensure highly personalized service experiences.
Context
Retention
Personalization
Analyze conversation context
Retain customer preferences
Personalize future responses
Update agent knowledge base
/04
Self-Learning
The platform evaluates interactions, retaining complete historical context to ensure highly personalized service experiences.
Context
Retention
Personalization
New lead in HubSpot
Enrich + score with AI
Notify owner in Slack
Sync to Salesforce
/05
The Automatic Experience
Exceptional experience demands reliability. Deliver flawless continuous service that never requires manual desk coverage.
Availability
Independence
Reliability
AWX Agent
/05
The Automatic Experience
Exceptional experience demands reliability. Deliver flawless continuous service that never requires manual desk coverage.
Availability
Independence
Reliability
AWX Agent
Build the Channels Your Customers Live On
Web Concierge
WhatsApp Agent
Email Assistant
What does it do on your website?
AutomatiCworX meets the visitor with their context already loaded, resolves the question on the spot and turns the moment into a booking or a qualified lead before they leave the page.
Build the Channels Your Customers Live On
Web Concierge
WhatsApp Agent
Email Assistant
What does it do on your website?
AutomatiCworX meets the visitor with their context already loaded, resolves the question on the spot and turns the moment into a booking or a qualified lead before they leave the page.
AI Customer Service That Works With Your Existing Systems
AutomatiCworX works on top of the systems your customer service operation already uses. No rip and replace. Connect your data, configure your workflows, and get your AI customer service operation live in days, not months.
Integrtes with Your Existing Systems
AutomatiCworX works on top of the systems your CX operation already uses. Connect Zendesk, Salesforce, HubSpot, Shopify, Intercom, or your own internal systems. No rip and replace. Connect your data, configure your workflows, and get your AI customer service operation live in days, not months.
Surpercharge Your CX in Three Simple Steps
Surpercharge Your CX in Three Simple Steps
AutomatiCworX resolves 8 in 10 support conversations by understanding requests, following your rules, and taking action.
The rest reach your team with full context.
AutomatiCworX resolves 8 in 10 support conversations by understanding requests, following your rules, and taking action.
The rest reach your team with full context.
Find Customer Touch Points
One agent, one memory, every channel. WhatsApp, email, web chat, Instagram. AWX reads the request, pulls that customer's data, and reads intent and sentiment before it does anything.
Configure AWX Platform
AWX checks your policies, then completes the task in the thread. Issues the refund. Changes the booking. Updates the claim. The customer sees the resolution, not a ticket number.
Bring Your Team in When It Counts
Low confidence, rising frustration, or anything high-stakes goes to a person. Your team gets the full history and the reasoning behind the handoff, so they start where the system stopped.
Book a Walkthrough
AutomatiCworX resolves the majority of customer service conversations automatically, taking action inside the message while your team handles the conversations that genuinely require a person.
Request a Demo
AutomatiCworX resolves the majority of customer service conversations automatically, taking action inside the message while your team handles the conversations that genuinely require a person.
AI Customer Services That Resolve Conversations
AWX is there 24/7, listening, understanding and responding in seconds, not days.
One Brain, All Channels
Enterprise-level Security
Arabic/English Multilingual
AI-Powered Customer Service
Built to Do More Than Just Answer
AI-Powered Customer Services,
Built to Do More Than Answer
The Customer services should not end with an answer when a customer needs something done. AutomatiCworX uses AI agents to understand customer requests, access the right information, follow your policies, and take action across your systems.