Automate your mobility CX
for mobility and transport
Charges refunded. Reports closed. Riders kept.
1 week installation
80%+ automation
Instant refunds
why AWX
Automate your Mobility
CX
Journey
AWX AI agents answer trip, ticket, and refund questions in seconds, in any language. Peak-hour surges handled automatically, with zero added headcount.
Incorrect charges and refunds
"When is my ride?" and "where is my refund?" are the top reasons riders reach out. AWX verifies the booking, pulls live status, and resolves the request before the trip is over.
Summer demand spikes handled automatically, with zero added headcount.
Incorrect charges and refunds
"When is my ride?" and "where is my refund?" are the top reasons riders reach out. AWX verifies the booking, pulls live status, and resolves the request before the trip is over.
Summer demand spikes handled automatically, with zero added headcount.
Charged after cancellation or for a ride not taken
"I cancelled in seconds and was still charged", and support says no. AWX validates the cancellation against the free window and refunds automatically after verifying identity.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Charged after cancellation or for a ride not taken
"I cancelled in seconds and was still charged", and support says no. AWX validates the cancellation against the free window and refunds automatically after verifying identity.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Post-trip disputes (fines and damage charges)
A fine or damage charge appears days after the trip with no explanation. AWX retrieves the charge and evidence, explains or reverses it, and escalates genuine disputes with full context.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Post-trip disputes (fines and damage charges)
A fine or damage charge appears days after the trip with no explanation. AWX retrieves the charge and evidence, explains or reverses it, and escalates genuine disputes with full context.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Lost items
A phone or bag left in the vehicle feels gone for good. AWX opens a lost-item case, relays it to the driver, and keeps the rider updated on retrieval.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Lost items
A phone or bag left in the vehicle feels gone for good. AWX opens a lost-item case, relays it to the driver, and keeps the rider updated on retrieval.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Subscription and plan management
Cancelling a plan or checking proration usually means friction. AWX handles it end-to-end and confirms the outcome instantly.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Subscription and plan management
Cancelling a plan or checking proration usually means friction. AWX handles it end-to-end and confirms the outcome instantly.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Accessibility and safety escalations
Accessibility needs get ignored and safety complaints get brushed off. AWX flags accommodations on the rider's profile and escalates safety complaints straight to your team, logged and prioritised.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Accessibility and safety escalations
Accessibility needs get ignored and safety complaints get brushed off. AWX flags accommodations on the rider's profile and escalates safety complaints straight to your team, logged and prioritised.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
MOBILITY
MOBILITY
57% abandon chat after a three-minute wait. AWX validates disputes and refunds wrong charges in the same conversation, before a rider gives up
57% abandon chat
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Refund wrong charges, close reports, and find lost items, on WhatsApp, in-app, and web. Instantly, and around the clock.
AWX capability
AWX Refund wrong charges, close reports, and find lost items, on WhatsApp, in-app, and web. Instantly, and around the clock.
AutomaticWorX
< 60s Dispute Fix
< 60s Dispute Fix
63% Rank Speed #1
AWX answers the moment a rider reaches out, so a slow refund never sends them to a competitor's app.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Every refund is gated behind identity verification, while safety complaints escalate straight to your team, logged and prioritised.
Verified Before Any Refund
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Refund fights were our biggest source of angry riders. Now a valid dispute is checked, verified, and refunded in minutes, and our team is free for the safety cases."
AWX Customer
"Refund fights were our biggest source of angry riders. Now a valid dispute is checked, verified, and refunded in minutes, and our team is free for the safety cases."
AutomaticWorX
85%
Rider Conversations Automated
"I cancelled in seconds and was still charged. Refund refused."
Real customer review · ride-hailing
"I cancelled in seconds and was still charged. Refund refused."
AutomaticWorX
AUTOMATICWORX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX FOR MOBILITY
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
80%
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
Frequently Asked Questions
How does AWX handle refund disputes?
What about safety complaints?
Does it prevent false or fraudulent refund claims?
What languages does it support?
How long does it take to deploy?
Frequently Asked Questions
How does AWX handle refund disputes?
What about safety complaints?
Does it prevent false or fraudulent refund claims?
What languages does it support?
How long does it take to deploy?
Frequently Asked Questions
How does AWX handle refund disputes?
What about safety complaints?
Does it prevent false or fraudulent refund claims?
What languages does it support?
How long does it take to deploy?
Request a demo
Speak to your team for a demo to see how it can fit into your organization
Request a demo
Speak to your team for a demo to see how it can fit into your organization