Automate your Mobility CX
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system fully operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
why AWX
Automate your Mobility CX Journey
Automate your Mobility CX Journey
Incorrect charges and refunds
Riders frequently query trip status and refunds. AWX verifies bookings, pulls live data, and resolves requests before trips end.
Real-time trip data verification and status pulls
Automatic refund calculation and processing
Handles demand spikes with zero extra headcount
Incorrect charges and refunds
Riders frequently query trip status and refunds. AWX verifies bookings, pulls live data, and resolves requests before trips end.
Real-time trip data verification and status pulls
Automatic refund calculation and processing
Handles demand spikes with zero extra headcount
Charged after cancellation or for a ride not taken
Riders face wrongful charges after canceling. AWX validates cancellations against free-cancellation windows and refunds automatically after identity check.
Instant validation of cancellation timestamps
Automatic refunds for rides within free windows
Resolves disputes without manual support delays
Post-trip disputes (fines and damage charges)
Unexpected post-trip fine or damage fees cause confusion. AWX retrieves evidence, explains or reverses charges, and escalates true disputes.
Automated retrieval of pre-and-post trip log evidence
Instant reversal of unverified or erroneous charges
Escalates genuine disputes with full context attached
Post-trip disputes (fines and damage charges)
Unexpected post-trip fine or damage fees cause confusion. AWX retrieves evidence, explains or reverses charges, and escalates true disputes.
Automated retrieval of pre-and-post trip log evidence
Instant reversal of unverified or erroneous charges
Escalates genuine disputes with full context attached
Lost items
Leaving belongings in vehicles causes panic. AWX opens lost-item cases, relays info to drivers, and updates riders on retrieval progress.
Instant lost-item case creation and driver notification
Automated status tracking and recovery coordination
Keeps riders informed throughout the retrieval process
Subscription and plan management
Plan cancellations and proration checks often cause friction. AWX manages end-to-end plan updates and confirms outcomes instantly.
Seamless subscription cancellations and plan adjustments
Instant calculation of prorated refunds and unused days
Frictionless self-service management for riders
Subscription and plan management
Plan cancellations and proration checks often cause friction. AWX manages end-to-end plan updates and confirms outcomes instantly.
Seamless subscription cancellations and plan adjustments
Instant calculation of prorated refunds and unused days
Frictionless self-service management for riders
Accessibility and safety escalations
Accessibility needs and safety issues require priority. AWX flags profile accommodations and escalates safety reports directly to teams.
Permanent profile tagging for accessibility requirements
Direct prioritization and logging of safety complaints
Fast escalation to safety teams for prompt action
Accessibility and safety escalations
Accessibility needs and safety issues require priority. AWX flags profile accommodations and escalates safety reports directly to teams.
Permanent profile tagging for accessibility requirements
Direct prioritization and logging of safety complaints
Fast escalation to safety teams for prompt action
Incorrect charges and refunds
Riders frequently query trip status and refunds. AWX verifies bookings, pulls live data, and resolves requests before trips end.
Real-time trip data verification and status pulls
Automatic refund calculation and processing
Handles demand spikes with zero extra headcount
Incorrect charges and refunds
Riders frequently query trip status and refunds. AWX verifies bookings, pulls live data, and resolves requests before trips end.
Real-time trip data verification and status pulls
Automatic refund calculation and processing
Handles demand spikes with zero extra headcount
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Charged after cancellation or for a ride not taken
Riders face wrongful charges after canceling. AWX validates cancellations against free-cancellation windows and refunds automatically after identity check.
Instant validation of cancellation timestamps
Automatic refunds for rides within free windows
Resolves disputes without manual support delays
AWX AI
Cancellation timestamp validated within free-cancellation window. Full $5 refund processed back to original payment method.
Leila – dispute #TR-4402
Canceled my ride within 2 minutes, but I was still charged a $5 fee. Refund please?
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Charged after cancellation or for a ride not taken
Riders face wrongful charges after canceling. AWX validates cancellations against free-cancellation windows and refunds automatically after identity check.
Instant validation of cancellation timestamps
Automatic refunds for rides within free windows
Resolves disputes without manual support delays
AWX AI
Cancellation timestamp validated within free-cancellation window. Full $5 refund processed back to original payment method.
Leila – dispute #TR-4402
Canceled my ride within 2 minutes, but I was still charged a $5 fee. Refund please?
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Post-trip disputes (fines and damage charges)
Unexpected post-trip fine or damage fees cause confusion. AWX retrieves evidence, explains or reverses charges, and escalates true disputes.
Automated retrieval of pre-and-post trip log evidence
Source-backed answers for full verification
Automated peak-volume ticket deflection
Post-trip disputes (fines and damage charges)
Unexpected post-trip fine or damage fees cause confusion. AWX retrieves evidence, explains or reverses charges, and escalates true disputes.
Automated retrieval of pre-and-post trip log evidence
Source-backed answers for full verification
Automated peak-volume ticket deflection
AWX AI
Lost-item case opened and driver notified. Driver confirmed item located—coordinating drop-off with you directly.
Leila – report #LF-1092
Left my black leather wallet in the back seat of ride #8812. Can you reach the driver?
Lost items
Leaving belongings in vehicles causes panic. AWX opens lost-item cases, relays info to drivers, and updates riders on retrieval progress.
Instant lost-item case creation and driver notification
Automated status tracking and recovery coordination
Keeps riders informed throughout the retrieval process
AWX AI
Lost-item case opened and driver notified. Driver confirmed item located—coordinating drop-off with you directly.
Leila – report #LF-1092
Left my black leather wallet in the back seat of ride #8812. Can you reach the driver?
Lost items
Leaving belongings in vehicles causes panic. AWX opens lost-item cases, relays info to drivers, and updates riders on retrieval progress.
Instant lost-item case creation and driver notification
Automated status tracking and recovery coordination
Keeps riders informed throughout the retrieval process
Subscription and plan management
Plan cancellations and proration checks often cause friction. AWX manages end-to-end plan updates and confirms outcomes instantly.
Seamless subscription cancellations and plan adjustments
Instant calculation of prorated refunds and unused days
Frictionless self-service management for riders
Subscription and plan management
Plan cancellations and proration checks often cause friction. AWX manages end-to-end plan updates and confirms outcomes instantly.
Seamless subscription cancellations and plan adjustments
Instant calculation of prorated refunds and unused days
Frictionless self-service management for riders
AWX AI
Safety incident escalated immediately to safety response unit. Permanent profile tag applied for wheelchair-accessible vehicles on all future rides.
Leila – alert #SF-9910
Driver was unsafe during ride #3021 and vehicle lacked requested wheelchair access.
Accessibility and safety escalations
Accessibility needs and safety issues require priority. AWX flags profile accommodations and escalates safety reports directly to teams.
Permanent profile tagging for accessibility requirements
Direct prioritization and logging of safety complaints
Fast escalation to safety teams for prompt action
AWX AI
Safety incident escalated immediately to safety response unit. Permanent profile tag applied for wheelchair-accessible vehicles on all future rides.
Leila – alert #SF-9910
Driver was unsafe during ride #3021 and vehicle lacked requested wheelchair access.
Accessibility and safety escalations
Accessibility needs and safety issues require priority. AWX flags profile accommodations and escalates safety reports directly to teams.
Permanent profile tagging for accessibility requirements
Direct prioritization and logging of safety complaints
Fast escalation to safety teams for prompt action
Real-time AI Insights
Real-time AI Insights
AWX updates passengers on schedule changes, manages ticket modifications, and resolves rider issues instantly across web, app, and SMS messaging.
82%+ rider inquiries resolved instantly
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Integrating AWX into our ride-hailing app reduced driver onboarding delays and automated route assistance around the clock."
Fleet & Mobility Platform
"Integrating AWX into our ride-hailing app reduced driver onboarding delays and automated route assistance around the clock."
Fleet & Mobility Platform
Real-time AI Insights
Real-time AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Connect AWX with your booking systems, ticketing platforms, and fleet GPS feeds to automate refunds, lost-and-found claims, and live ETA tracking.
5x Faster Claims Processing
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"AWX automated scooter unlock troubleshooting and geo-fence queries, resulting in a dramatic drop in customer churn."
Micro-Mobility Operator
"AWX automated scooter unlock troubleshooting and geo-fence queries, resulting in a dramatic drop in customer churn."
Micro-Mobility Operator
Enterprise-level Security
"During peak commuting hours, AWX handles thousands of real-time schedule queries simultaneously, freeing our support team for urgent field incidents."
Urban Transit Authority
"During peak commuting hours, AWX handles thousands of real-time schedule queries simultaneously, freeing our support team for urgent field incidents."
Urban Transit Authority
Frequently Asked Questions
How does AWX handle refund disputes?
What about safety complaints?
Does it prevent false or fraudulent refund claims?
What languages does it support?
How long does it take to deploy?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
How does AWX handle refund disputes?
What about safety complaints?
Does it prevent false or fraudulent refund claims?
What languages does it support?
How long does it take to deploy?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
How does AWX handle refund disputes?
What about safety complaints?
Does it prevent false or fraudulent refund claims?
What languages does it support?
How long does it take to deploy?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Request a demo
Speak to your team for a demo to see how it can fit into your organization
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”