for energy sector
Bills explained. Outages answered. Customers kept.
1 week installation
80%+ automation
Sovereign data residency
why AWX
Automate your Utilities
CX
Experience
AWX AI agents investigate billing disputes, log outage reports, and resolve account issues in under a minute. Summer demand spikes handled automatically, with zero added headcount.
Bill inquiries and sudden spikes
A bill that doubles on the same usage feels like a mistake, and no one picks up. AWX pulls the billing and consumption history, explains the cause, and files a dispute if it's a real anomaly.
Summer demand spikes handled automatically, with zero added headcount.
Bill inquiries and sudden spikes
A bill that doubles on the same usage feels like a mistake, and no one picks up. AWX pulls the billing and consumption history, explains the cause, and files a dispute if it's a real anomaly.
Summer demand spikes handled automatically, with zero added headcount.
Payment confirmation and disconnection warnings
A disconnection SMS after a payment was already made sends customers into panic. AWX verifies payment, confirms receipt, and cancels erroneous disconnection notices on the spot.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Payment confirmation and disconnection warnings
A disconnection SMS after a payment was already made sends customers into panic. AWX verifies payment, confirms receipt, and cancels erroneous disconnection notices on the spot.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Outages and no-supply checks
"No power since this morning", with no way to know if it's just them. AWX checks the outage map, tells them instantly whether it's planned work or an individual fault, and raises a ticket if needed.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Outages and no-supply checks
"No power since this morning", with no way to know if it's just them. AWX checks the outage map, tells them instantly whether it's planned work or an individual fault, and raises a ticket if needed.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Move-in, move-out, and deposit refunds
New connections, closures, and deposit refunds usually mean office visits and long waits. AWX collects the documents, submits the request, and gives a firm refund ETA, no counter visit.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Move-in, move-out, and deposit refunds
New connections, closures, and deposit refunds usually mean office visits and long waits. AWX collects the documents, submits the request, and gives a firm refund ETA, no counter visit.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Safety emergencies, handled first
A gas leak or hazard can't sit in a support queue. AWX triggers its safety protocol immediately: clear instructions to the customer and instant escalation to your emergency team.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Safety emergencies, handled first
A gas leak or hazard can't sit in a support queue. AWX triggers its safety protocol immediately: clear instructions to the customer and instant escalation to your emergency team.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Meter reading disputes
Estimated bills and meters that change without notice quietly overcharge people. AWX checks the reading history, flags estimated-versus-actual gaps, and files a correction with a re-read scheduled.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Meter reading disputes
Estimated bills and meters that change without notice quietly overcharge people. AWX checks the reading history, flags estimated-versus-actual gaps, and files a correction with a re-read scheduled.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
ENERGY & UTILITIES
ENERGY & UTILITIES
20 to 30% of calls are unresolved repeat contacts. AWX explains bills and logs outages right the first time, cutting the callbacks.
20 to 30%
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Explain bills, confirm payments, and log outages, on WhatsApp, app, and web. Instantly, and around the clock.
AWX capability
AWX Explain bills, confirm payments, and log outages, on WhatsApp, app, and web. Instantly, and around the clock.
AutomaticWorX
80% Automated
80% Automated
67% Hang Up Before an Agent
AWX answers instantly, so a frustrated customer never has to wait through a summer-peak queue.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Bill spikes get an itemised breakdown and safety reports escalate immediately, with every action logged.
Under 60s Average Response
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Billing questions used to swamp us every summer. Now customers get a clear breakdown in minutes and our teams are free for the field work only they can do."
Energy & Utilities
"Billing questions used to swamp us every summer. Now customers get a clear breakdown in minutes and our teams are free for the field work only they can do."
AutomaticWorX
82%
Customer Support Automated
My order was cancelled almost three months ago and I still haven't been refunded or credited to my wallet, despite complaint after complaint.
Real customer complaint · Utilities
My order was cancelled almost three months ago and I still haven't been refunded or credited to my wallet, despite complaint after complaint.
AutomaticWorX
AUTOMATICWORX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX FOR ENERGY
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
80%
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
Frequently Asked Questions
How does AWX handle a disputed bill?
What happens with a safety emergency like a gas leak?
Can it cope with summer demand spikes?
Where is our customer data stored?
How long does it take to go live?
Frequently Asked Questions
How does AWX handle a disputed bill?
What happens with a safety emergency like a gas leak?
Can it cope with summer demand spikes?
Where is our customer data stored?
How long does it take to go live?
Frequently Asked Questions
How does AWX handle a disputed bill?
What happens with a safety emergency like a gas leak?
Can it cope with summer demand spikes?
Where is our customer data stored?
How long does it take to go live?
Request a demo
Speak to your team for a demo to see how it can fit into your organization
Request a demo
Speak to your team for a demo to see how it can fit into your organization