Automate your Utilities CX
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system fully operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
why AWX
Automate your Utilities CX Experience
Automate your Utilities CX
Bill inquiries and sudden spikes
A doubled bill on identical usage causes immediate frustration. AWX pulls billing and consumption history, explains the cause, and files disputes if anomalies are detected.
Instant analysis of consumption history vs. bill charges
Automated root-cause explanation for sudden rate spikes
Instant dispute filing for genuine billing anomalies
Bill inquiries and sudden spikes
A doubled bill on identical usage causes immediate frustration. AWX pulls billing and consumption history, explains the cause, and files disputes if anomalies are detected.
Instant analysis of consumption history vs. bill charges
Automated root-cause explanation for sudden rate spikes
Instant dispute filing for genuine billing anomalies
Payment confirmation and disconnection warnings
Disconnection notices sent after payment cause unnecessary panic. AWX verifies receipts, confirms payment status, and cancels erroneous disconnection warnings on the spot.
Real-time payment verification and receipt matching
Instant cancellation of invalid disconnection notices
Eliminates customer panic from delayed payment logs
Outages and no-supply checks
Power outages leave customers stranded without updates. AWX checks outage maps, confirms planned maintenance versus individual faults, and raises repair tickets instantly.
Automated checks against live outage maps and planned work
Clear distinction between local faults and area outages
Instant ticket generation for fast field dispatch
Outages and no-supply checks
Power outages leave customers stranded without updates. AWX checks outage maps, confirms planned maintenance versus individual faults, and raises repair tickets instantly.
Automated checks against live outage maps and planned work
Clear distinction between local faults and area outages
Instant ticket generation for fast field dispatch
Move-in, move-out, and deposit refunds
Connections, closures, and refunds usually mean office visits and long waits. AWX collects documents, submits requests, and gives firm refund ETAs with no counter visits required.
Document collection and request submission automated
Firm refund ETAs delivered without office visits
Eliminates counter visits and long waiting times
Safety emergencies, handled first
Gas leaks or hazards cannot sit in a support queue. AWX triggers safety protocols immediately, providing clear instructions to customers and instant emergency team dispatch.
Immediate safety protocol trigger for urgent hazards
Clear safety instructions delivered to customers instantly
Direct and zero-delay escalation to emergency teams
Safety emergencies, handled first
Gas leaks or hazards cannot sit in a support queue. AWX triggers safety protocols immediately, providing clear instructions to customers and instant emergency team dispatch.
Immediate safety protocol trigger for urgent hazards
Clear safety instructions delivered to customers instantly
Direct and zero-delay escalation to emergency teams
Meter reading disputes
Estimated bills and unannounced meter changes quietly overcharge customers. AWX checks reading histories, flags estimated-versus-actual gaps, and files corrections with scheduled re-reads.
Audit reading history against estimated vs. actual gaps
Automatic correction filing and re-read scheduling
Prevents overcharging from incorrect meter estimates
Meter reading disputes
Estimated bills and unannounced meter changes quietly overcharge customers. AWX checks reading histories, flags estimated-versus-actual gaps, and files corrections with scheduled re-reads.
Audit reading history against estimated vs. actual gaps
Automatic correction filing and re-read scheduling
Prevents overcharging from incorrect meter estimates
Bill inquiries and sudden spikes
A doubled bill on identical usage causes immediate frustration. AWX pulls billing and consumption history, explains the cause, and files disputes if anomalies are detected.
Instant analysis of consumption history vs. bill charges
Automated root-cause explanation for sudden rate spikes
Instant dispute filing for genuine billing anomalies
Bill inquiries and sudden spikes
A doubled bill on identical usage causes immediate frustration. AWX pulls billing and consumption history, explains the cause, and files disputes if anomalies are detected.
Instant analysis of consumption history vs. bill charges
Automated root-cause explanation for sudden rate spikes
Instant dispute filing for genuine billing anomalies
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Payment confirmation and disconnection warnings
Disconnection notices sent after payment cause unnecessary panic. AWX verifies receipts, confirms payment status, and cancels erroneous disconnection warnings on the spot.
Real-time payment verification and receipt matching
Instant cancellation of invalid disconnection notices
Eliminates customer panic from delayed payment logs
AWX AI
Payment receipt of $142 verified on system. Disconnection warning canceled and account restored to active status.
Leila – alert #EN-6204
Paid my bill yesterday but received a final disconnection warning. Help!
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Payment confirmation and disconnection warnings
Disconnection notices sent after payment cause unnecessary panic. AWX verifies receipts, confirms payment status, and cancels erroneous disconnection warnings on the spot.
Real-time payment verification and receipt matching
Instant cancellation of invalid disconnection notices
Eliminates customer panic from delayed payment logs
AWX AI
Payment receipt of $142 verified on system. Disconnection warning canceled and account restored to active status.
Leila – alert #EN-6204
Paid my bill yesterday but received a final disconnection warning. Help!
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Outages and no-supply checks
Power outages leave customers stranded without updates. AWX checks outage maps, confirms planned maintenance versus individual faults, and raises repair tickets instantly.
Automated checks against live outage maps and planned work
Clear distinction between local faults and area outages
Instant ticket generation for fast field dispatch
Outages and no-supply checks
Power outages leave customers stranded without updates. AWX checks outage maps, confirms planned maintenance versus individual faults, and raises repair tickets instantly.
Automated checks against live outage maps and planned work
Clear distinction between local faults and area outages
Instant ticket generation for fast field dispatch
AWX AI
Account closure finalized and meter readings verified. Security deposit refund of $200 processed—ETA 3 business days via bank transfer.
Leila – request #EN-8812
Moved out last Friday. How do I get my security deposit refunded?
Move-in, move-out, and deposit refunds
Connections, closures, and refunds usually mean office visits and long waits. AWX collects documents, submits requests, and gives firm refund ETAs with no counter visits required.
Document collection and request submission automated
Firm refund ETAs delivered without office visits
Eliminates counter visits and long waiting times
AWX AI
Account closure finalized and meter readings verified. Security deposit refund of $200 processed—ETA 3 business days via bank transfer.
Leila – request #EN-8812
Moved out last Friday. How do I get my security deposit refunded?
Move-in, move-out, and deposit refunds
Connections, closures, and refunds usually mean office visits and long waits. AWX collects documents, submits requests, and gives firm refund ETAs with no counter visits required.
Document collection and request submission automated
Firm refund ETAs delivered without office visits
Eliminates counter visits and long waiting times
Safety emergencies, handled first
Gas leaks or hazards cannot sit in a support queue. AWX triggers safety protocols immediately, providing clear instructions to customers and instant emergency team dispatch.
Immediate safety protocol trigger for urgent hazards
Clear safety instructions delivered to customers instantly
Direct and zero-delay escalation to emergency team
Safety emergencies, handled first
Gas leaks or hazards cannot sit in a support queue. AWX triggers safety protocols immediately, providing clear instructions to customers and instant emergency team dispatch.
Immediate safety protocol trigger for urgent hazards
Clear safety instructions delivered to customers instantly
Direct and zero-delay escalation to emergency team
AWX AI
Flagged estimated reading discrepancy vs historical usage. Re-read scheduled for Aug 20 and bill adjusted to actual consumption.
Leila – dispute #EN-3309
My bill jumped by 50% this month, but my usage hasn't changed. Can you check?
Meter reading disputes
Estimated bills and unannounced meter changes quietly overcharge customers. AWX checks reading histories, flags estimated-versus-actual gaps, and files corrections with scheduled re-reads.
Audit reading history against estimated vs. actual gaps
Automatic correction filing and re-read scheduling
Prevents overcharging from incorrect meter estimates
AWX AI
Flagged estimated reading discrepancy vs historical usage. Re-read scheduled for Aug 20 and bill adjusted to actual consumption.
Leila – dispute #EN-3309
My bill jumped by 50% this month, but my usage hasn't changed. Can you check?
Meter reading disputes
Estimated bills and unannounced meter changes quietly overcharge customers. AWX checks reading histories, flags estimated-versus-actual gaps, and files corrections with scheduled re-reads.
Audit reading history against estimated vs. actual gaps
Automatic correction filing and re-read scheduling
Prevents overcharging from incorrect meter estimates
Real-time AI Insights
Real-time AI Insights
AWX resolves billing inquiries, processes outage reports instantly, and provides automated customer consumption updates 24/7.
88%+ outage inquiries automated
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Integrating AWX reduced our call center hold times to zero for routine meter readings and bill payment schedules."
Regional Energy Provider
"Integrating AWX reduced our call center hold times to zero for routine meter readings and bill payment schedules."
Regional Energy Provider
Real-time AI Insights
Real-time AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX integrates with smart meter infrastructure and billing platforms to automate tariff explanations, payment plans, and service requests.
4x Faster Outage Resolution
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Our field technicians receive automated task updates and asset telemetry directly through AWX, cutting response times significantly."
Smart Grid Manager
"Our field technicians receive automated task updates and asset telemetry directly through AWX, cutting response times significantly."
Smart Grid Manager
Enterprise-level Security
"During severe weather events, AWX handles thousands of concurrent customer reports automatically, giving our dispatch team full focus on field restoration."
Utility Operations Director
"During severe weather events, AWX handles thousands of concurrent customer reports automatically, giving our dispatch team full focus on field restoration."
Utility Operations Director
Frequently Asked Questions
How does AWX handle a disputed bill?
What happens with a safety emergency like a gas leak?
Can it cope with summer demand spikes?
Where is our customer data stored?
How long does it take to go live?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
How does AWX handle a disputed bill?
What happens with a safety emergency like a gas leak?
Can it cope with summer demand spikes?
Where is our customer data stored?
How long does it take to go live?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
How does AWX handle a disputed bill?
What happens with a safety emergency like a gas leak?
Can it cope with summer demand spikes?
Where is our customer data stored?
How long does it take to go live?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Request a demo
Speak to your team for a demo to see how it can fit into your organization
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”