Automate your banking CX
for banking and finance
Accounts unlocked. Disputes resolved. Customers kept.
1 week installation
80%+ automation
Sovereign data residency
why AWX
Automate your Banking
CX
Journey
AWX AI agents verify identity, check balances, block lost cards, and resolve disputed charges in under a minute. Sensitive enquiries handled around the clock, fully logged, with zero compliance shortcuts.
Account inquiries and balance checks
Customers wait on hold just to check a balance or confirm a recent transaction. AWX verifies identity, retrieves the information securely, and answers instantly, 24/7.
Summer demand spikes handled automatically, with zero added headcount.
Account inquiries and balance checks
Customers wait on hold just to check a balance or confirm a recent transaction. AWX verifies identity, retrieves the information securely, and answers instantly, 24/7.
Summer demand spikes handled automatically, with zero added headcount.
Card replacements and fraud reports
A lost card or suspicious charge needs action now, not after a queue. AWX takes the report, blocks the card, and initiates a replacement following your exact security protocols.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Card replacements and fraud reports
A lost card or suspicious charge needs action now, not after a queue. AWX takes the report, blocks the card, and initiates a replacement following your exact security protocols.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Payments, transfers, and "why was I charged?"
Unexplained fees and unclear transfer timelines drive a flood of calls. AWX explains the charge, fee, and payment status clearly, cutting the confusion at its source.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Payments, transfers, and "why was I charged?"
Unexplained fees and unclear transfer timelines drive a flood of calls. AWX explains the charge, fee, and payment status clearly, cutting the confusion at its source.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Login help and account access
Forgotten passwords and lockouts leave customers stranded outside their own accounts. AWX guides them through authentication, resets, and access issues, all without compromising security.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Login help and account access
Forgotten passwords and lockouts leave customers stranded outside their own accounts. AWX guides them through authentication, resets, and access issues, all without compromising security.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Account closure and lingering fees
Customers who settled up and asked to close still get charged for months. AWX confirms the balance is clear, reverses erroneous post-closure fees, and completes the closure.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Account closure and lingering fees
Customers who settled up and asked to close still get charged for months. AWX confirms the balance is clear, reverses erroneous post-closure fees, and completes the closure.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Disputes and chargebacks
Disputed charges leave customers anxious and chasing updates. AWX collects the details, opens the investigation, and keeps them informed throughout.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Disputes and chargebacks
Disputed charges leave customers anxious and chasing updates. AWX collects the details, opens the investigation, and keeps them informed throughout.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
BANKING
BANKING
AWX verifies identity and answers balance, card, and dispute questions in seconds, before a customer ever reaches a queue.
41% switch banks
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
Check balances, block lost cards, and resolve disputes, on WhatsApp, app, and web. Instantly, and around the clock.
AWX
Check balances, block lost cards, and resolve disputes, on WhatsApp, app, and web. Instantly, and around the clock.
AutomaticWorX
AWX Automates 80%+ of Frontline Queries
AWX Automates 80%+ of Frontline Queries
47% Would Leave Over Bad Service
AWX removes the hold time on routine work, so a slow reply never turns into a lost customer.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Lost-card blocks and fraud reports are actioned immediately, following your exact security protocol, every step logged.
Under 60s Average Response
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"AWX cut our contact-centre volume dramatically and our customers finally get instant answers, without us giving up an inch of control over compliance."
AWX Customer
"AWX cut our contact-centre volume dramatically and our customers finally get instant answers, without us giving up an inch of control over compliance."
AutomaticWorX
80%
Frontline Queries Automated
"I couldn't access online banking for two months, and every agent just transferred me."
Real customer review · banking
"I couldn't access online banking for two months, and every agent just transferred me."
AutomaticWorX
AUTOMATICWORX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX FOR BANKING
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
80%
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
Frequently Asked Questions
Is AWX secure enough for a bank?
Will AWX replace our agents?
Does AWX give financial advice?
What languages does it support?
How long does it take to go live?
Frequently Asked Questions
Is AWX secure enough for a bank?
Will AWX replace our agents?
Does AWX give financial advice?
What languages does it support?
How long does it take to go live?
Frequently Asked Questions
Is AWX secure enough for a bank?
Will AWX replace our agents?
Does AWX give financial advice?
What languages does it support?
How long does it take to go live?
Request a demo
Speak to your team for a demo to see how it can fit into your organization
Request a demo
Speak to your team for a demo to see how it can fit into your organization