Automate your Travel CX
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system fully operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
why AWX
Automate your Travel CX Journey
Automate your Travel CX Journey
Booking status and confirmations
Travellers anxious about whether a booking is confirmed have no quick way to check. AWX verifies the booking and sends confirmation, timings, and details instantly.
Instant verification of booking and reservation status
Direct delivery of confirmation, timings, and details
Handles demand spikes with zero added headcount
Booking status and confirmations
Travellers anxious about whether a booking is confirmed have no quick way to check. AWX verifies the booking and sends confirmation, timings, and details instantly.
Instant verification of booking and reservation status
Direct delivery of confirmation, timings, and details
Handles demand spikes with zero added headcount
Refunds and cancellations
Refunds stuck under process for months are the top travel complaint. AWX checks status, detects SLA breaches, and escalates with a firm ETA instead of automated replies.
Automatic detection of SLA breaches and delays
Firm refund ETAs provided instead of generic replies
Forces stuck refunds through or escalates immediately
Booking changes and date amendments
Changing a flight or date is confusing and fee-opaque. AWX pulls fare rules, quotes the change, and executes it while showing any cost difference clearly.
Fare rules and policy checks pulled instantly
Clear breakdown of change fees and fare differences
Fast execution of date and flight amendments
Booking changes and date amendments
Changing a flight or date is confusing and fee-opaque. AWX pulls fare rules, quotes the change, and executes it while showing any cost difference clearly.
Fare rules and policy checks pulled instantly
Clear breakdown of change fees and fare differences
Fast execution of date and flight amendments
Bookings not honoured
A hotel with no record of the reservation or an airline-cancelled flight leaves travellers stranded. AWX confirms what happened and presents rebooking or refund options.
Instant validation of unconfirmed or lost bookings
Clear presentation of rebooking and refund alternatives
Multilingual support to assist stranded travellers
Documents and vouchers
Travellers need vouchers and itineraries fast, often mid-trip. AWX authenticates the request and delivers the document directly to their phone in seconds.
Instant authentication of traveller document requests
Direct delivery of vouchers and itineraries to phone
Fast document retrieval anywhere during travel
Documents and vouchers
Travellers need vouchers and itineraries fast, often mid-trip. AWX authenticates the request and delivers the document directly to their phone in seconds.
Instant authentication of traveller document requests
Direct delivery of vouchers and itineraries to phone
Fast document retrieval anywhere during travel
Always on, always multilingual
Support that is English-only and office-hours-only fails travellers across time zones. AWX answers instantly in their language at any hour.
Native support across languages and time zones
24/7 availability for urgent travel queries
Consistent global support coverage without delays
Always on, always multilingual
Support that is English-only and office-hours-only fails travellers across time zones. AWX answers instantly in their language at any hour.
Native support across languages and time zones
24/7 availability for urgent travel queries
Consistent global support coverage without delays
Booking status and confirmations
Travellers anxious about whether a booking is confirmed have no quick way to check. AWX verifies the booking and sends confirmation, timings, and details instantly.
Instant verification of booking and reservation status
Direct delivery of confirmation, timings, and details
Handles demand spikes with zero added headcount
Booking status and confirmations
Travellers anxious about whether a booking is confirmed have no quick way to check. AWX verifies the booking and sends confirmation, timings, and details instantly.
Instant verification of booking and reservation status
Direct delivery of confirmation, timings, and details
Handles demand spikes with zero added headcount
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Refunds and cancellations
Refunds stuck under process for months are the top travel complaint. AWX checks status, detects SLA breaches, and escalates with a firm ETA instead of automated replies.
Automatic detection of SLA breaches and delays
Firm refund ETAs provided instead of generic replies
Forces stuck refunds through or escalates immediately
AWX AI
Safety incident escalated immediately to safety response unit. Permanent profile tag applied for wheelchair-accessible vehicles on all future rides.
Leila – alert #SF-9910
Driver was unsafe during ride #3021 and vehicle lacked requested wheelchair access.
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Refunds and cancellations
Refunds stuck under process for months are the top travel complaint. AWX checks status, detects SLA breaches, and escalates with a firm ETA instead of automated replies.
Automatic detection of SLA breaches and delays
Firm refund ETAs provided instead of generic replies
Forces stuck refunds through or escalates immediately
AWX AI
Safety incident escalated immediately to safety response unit. Permanent profile tag applied for wheelchair-accessible vehicles on all future rides.
Leila – alert #SF-9910
Driver was unsafe during ride #3021 and vehicle lacked requested wheelchair access.
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Booking changes and date amendments
Changing a flight or date is confusing and fee-opaque. AWX pulls fare rules, quotes the change, and executes it while showing any cost difference clearly.
Fare rules and policy checks pulled instantly
Clear breakdown of change fees and fare differences
Fast execution of date and flight amendments
Booking changes and date amendments
Changing a flight or date is confusing and fee-opaque. AWX pulls fare rules, quotes the change, and executes it while showing any cost difference clearly.
Fare rules and policy checks pulled instantly
Clear breakdown of change fees and fare differences
Fast execution of date and flight amendments
AWX AI
Unconfirmed booking status validated. Instant rebooking initiated at nearby partner hotel (Grand Plaza) or full cash refund available immediately.
Leila – inquiry #ML-6610
Arrived at the hotel, but they have no record of my reservation! What should I do?
Bookings not honoured
A hotel with no record of the reservation or an airline-cancelled flight leaves travellers stranded. AWX confirms what happened and presents rebooking or refund options.
Instant validation of unconfirmed or lost bookings
Clear presentation of rebooking and refund alternatives
Multilingual support to assist stranded travellers
AWX AI
Unconfirmed booking status validated. Instant rebooking initiated at nearby partner hotel (Grand Plaza) or full cash refund available immediately.
Leila – inquiry #ML-6610
Arrived at the hotel, but they have no record of my reservation! What should I do?
Bookings not honoured
A hotel with no record of the reservation or an airline-cancelled flight leaves travellers stranded. AWX confirms what happened and presents rebooking or refund options.
Instant validation of unconfirmed or lost bookings
Clear presentation of rebooking and refund alternatives
Multilingual support to assist stranded travellers
Documents and vouchers
Travellers need vouchers and itineraries fast, often mid-trip. AWX authenticates the request and delivers the document directly to their phone in seconds.
Instant authentication of traveller document requests
Direct delivery of vouchers and itineraries to phone
Fast document retrieval anywhere during travel
Documents and vouchers
Travellers need vouchers and itineraries fast, often mid-trip. AWX authenticates the request and delivers the document directly to their phone in seconds.
Instant authentication of traveller document requests
Direct delivery of vouchers and itineraries to phone
Fast document retrieval anywhere during travel
AWX AI
24/7 global support active. Next available flight to Tokyo Haneda booked for 06:00 AM with boarding pass updated in app.
Leila – inquiry #TR-9902
Flight canceled at 2 AM local time in Tokyo. Need immediate assistance rebooking!
Always on, always multilingual
Support that is English-only and office-hours-only fails travellers across time zones. AWX answers instantly in their language at any hour.
Native support across languages and time zones
24/7 availability for urgent travel queries
Consistent global support coverage without delays
AWX AI
24/7 global support active. Next available flight to Tokyo Haneda booked for 06:00 AM with boarding pass updated in app.
Leila – inquiry #TR-9902
Flight canceled at 2 AM local time in Tokyo. Need immediate assistance rebooking!
Always on, always multilingual
Support that is English-only and office-hours-only fails travellers across time zones. AWX answers instantly in their language at any hour.
Native support across languages and time zones
24/7 availability for urgent travel queries
Consistent global support coverage without delays
Real-time AI Insights
Real-time AI Insights
AWX automates booking modifications, manages itinerary inquiries, and provides instant local recommendations across web, WhatsApp, and SMS.
86%+ traveler inquiries automated
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"During flight delays and weather disruptions, AWX seamlessly handles rebookings and updates travelers in real time with zero hold times."
Luxury Cruise & Travel Group
"During flight delays and weather disruptions, AWX seamlessly handles rebookings and updates travelers in real time with zero hold times."
Luxury Cruise & Travel Group
Real-time AI Insights
Real-time AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Connect AWX with your booking engines and CRMs to automate payment reminders, issue instant booking confirmations, and process excursion add-ons.
4x Faster Booking Resolution
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Our post-booking customer satisfaction scores reached an all-time high after deploying AWX for instant on-trip support and emergency assistance."
Destination Management Operator
"Our post-booking customer satisfaction scores reached an all-time high after deploying AWX for instant on-trip support and emergency assistance."
Destination Management Operator
Enterprise-level Security
Enterprise-level Security
"AWX handles pre-trip questions, visa requirements, and packing lists in over 50 languages, allowing our travel consultants to focus on high-value custom itineraries."
Global Adventure Tour Agency
"AWX handles pre-trip questions, visa requirements, and packing lists in over 50 languages, allowing our travel consultants to focus on high-value custom itineraries."
Global Adventure Tour Agency
Frequently Asked Questions
Does AWX support multiple languages and time zones?
How does AWX handle stuck refunds?
Can it change bookings and dates?
Where is our booking and payment data stored?
How long does it take to deploy?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
Does AWX support multiple languages and time zones?
How does AWX handle stuck refunds?
Can it change bookings and dates?
Where is our booking and payment data stored?
How long does it take to deploy?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
Does AWX support multiple languages and time zones?
How does AWX handle stuck refunds?
Can it change bookings and dates?
Where is our booking and payment data stored?
How long does it take to deploy?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Request a demo
Speak to your team for a demo to see how it can fit into your organization
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”