Automate your travel CX
for tour operators
Bookings confirmed. Refunds chased. Travellers kept.
1 week installation
80%+ automation
20+ languages, 24/7
why AWX
Automate your Travel
CX
Journey
AWX AI agents confirm bookings, chase stuck refunds, and amend dates in under a minute. Every time zone and language covered, with zero travellers left waiting overnight.
Booking status and confirmations
Travellers anxious about whether a booking is confirmed have no quick way to check. AWX verifies the booking and sends confirmation, timings, and details instantly.
Summer demand spikes handled automatically, with zero added headcount.
Booking status and confirmations
Travellers anxious about whether a booking is confirmed have no quick way to check. AWX verifies the booking and sends confirmation, timings, and details instantly.
Summer demand spikes handled automatically, with zero added headcount.
Refunds and cancellations
Refunds stuck "under process" for months are the number one travel complaint. AWX checks status, detects SLA breaches, and escalates with a firm ETA instead of another automated reply.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Refunds and cancellations
Refunds stuck "under process" for months are the number one travel complaint. AWX checks status, detects SLA breaches, and escalates with a firm ETA instead of another automated reply.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Booking changes and date amendments
Changing a flight or date is confusing and fee-opaque. AWX pulls the fare rules, quotes the change, and executes it, showing any cost difference clearly.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Booking changes and date amendments
Changing a flight or date is confusing and fee-opaque. AWX pulls the fare rules, quotes the change, and executes it, showing any cost difference clearly.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Bookings not honoured
A hotel with no record of the reservation or an airline-cancelled flight leaves travellers stranded. AWX confirms what happened and presents rebooking or refund options in the traveller's language.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Bookings not honoured
A hotel with no record of the reservation or an airline-cancelled flight leaves travellers stranded. AWX confirms what happened and presents rebooking or refund options in the traveller's language.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Documents and vouchers
Travellers need vouchers and itineraries fast, often mid-trip. AWX authenticates the request and delivers the document to their phone in seconds.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Documents and vouchers
Travellers need vouchers and itineraries fast, often mid-trip. AWX authenticates the request and delivers the document to their phone in seconds.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Always on, always multilingual
Support that's English-only and office-hours-only fails travellers across time zones. AWX answers instantly in their language, at any hour.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Always on, always multilingual
Support that's English-only and office-hours-only fails travellers across time zones. AWX answers instantly in their language, at any hour.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
TRAVEL & TOURISM
TRAVEL & TOURISM
88% expect faster responses than a year ago. AWX confirms bookings and chases stuck refunds in minutes, in any language, any time zone.
88% Expect Faster Responses
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Confirm bookings, chase refunds, and amend dates, on WhatsApp, app, and web. Instantly, and in 20+ languages.
AWX capability
AWX Confirm bookings, chase refunds, and amend dates, on WhatsApp, app, and web. Instantly, and in 20+ languages.
AutomaticWorX
Answers in 20+ Languages, 24/7
Answers in 20+ Languages, 24/7
40% More Positive
A reply within the first hour makes customers far more likely to rate you well. AWX replies in seconds.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Stuck refunds are detected against the promised window and escalated with a firm ETA, not another automated reply.
Under 60s Average Response
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Our travellers contact us from everywhere, at every hour. AWX answers instantly in their language and actually moves stuck refunds forward."
Travel Agency
"Our travellers contact us from everywhere, at every hour. AWX answers instantly in their language and actually moves stuck refunds forward."
AutomaticWorX
80%
Traveller Conversations Automated
80%
Traveller Conversations Automated
"Refund promised in 10 to 12 days. Still 'under process' after nine months."
Real customer review · online travel
"Refund promised in 10 to 12 days. Still 'under process' after nine months."
AutomaticWorX
AUTOMATICWORX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX FOR TOUR OPERATORS
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
80%
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
Frequently Asked Questions
Does AWX support multiple languages and time zones?
How does AWX handle stuck refunds?
Can it change bookings and dates?
Where is our booking and payment data stored?
How long does it take to deploy?
Frequently Asked Questions
Does AWX support multiple languages and time zones?
How does AWX handle stuck refunds?
Can it change bookings and dates?
Where is our booking and payment data stored?
How long does it take to deploy?
Frequently Asked Questions
Does AWX support multiple languages and time zones?
How does AWX handle stuck refunds?
Can it change bookings and dates?
Where is our booking and payment data stored?
How long does it take to deploy?
Request a demo
Speak to your team for a demo to see how it can fit into your organization
Request a demo
Speak to your team for a demo to see how it can fit into your organization