Automate your supply chain support
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system fully operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
why AWX
Automate your Supply Chain CX Experience
Automate your Supply Chain CX Experience
Fault-code diagnosis
Technicians input error codes or symptoms to receive grounded diagnostic steps from manuals. This speeds up troubleshooting across field teams.
Direct error code and symptom mapping
Manual-grounded diagnostic guidance
Faster diagnosis and fewer escalations
Fault-code diagnosis
Technicians input error codes or symptoms to receive grounded diagnostic steps from manuals. This speeds up troubleshooting across field teams.
Direct error code and symptom mapping
Manual-grounded diagnostic guidance
Faster diagnosis and fewer escalations
Parts identification and compatibility
Teams locate right parts, replacements, and documentation across multi-manufacturer catalogues. This removes guesswork for complex equipment setups.
Instant identification of compatible parts
Multi-manufacturer catalogue support
Less search time and fewer wrong orders
Parts identification and compatibility
Teams locate right parts, replacements, and documentation across multi-manufacturer catalogues. This removes guesswork for complex equipment setups.
Instant identification of compatible parts
Multi-manufacturer catalogue support
Less search time and fewer wrong orders
Manual and technical-document search
AutomaticWorX searches thousands of manuals, diagrams, and bulletins to deliver source-backed answers instantly accessible to field teams.
Search across manuals, diagrams, and bulletins
Source-backed answers for instant verification
Technical knowledge ready for field teams
Manual and technical-document search
AutomaticWorX searches thousands of manuals, diagrams, and bulletins to deliver source-backed answers instantly accessible to field teams.
Search across manuals, diagrams, and bulletins
Source-backed answers for instant verification
Technical knowledge ready for field teams
Warranty and service procedures
Customers and staff get clear guidance on warranty eligibility, service steps, required evidence, and escalation routes. Keep service handling consistent across all locations.
Clear warranty eligibility and required evidence guidance
Defined service steps and escalation routes
Consistent service handling across branches and partners
Warranty and service procedures
Customers and staff get clear guidance on warranty eligibility, service steps, required evidence, and escalation routes. Keep service handling consistent across all locations.
Clear warranty eligibility and required evidence guidance
Defined service steps and escalation routes
Consistent service handling across branches and partners
Warranty and repair claims
Devices sent for repair often vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed automatically.
Instant location of warranty or RMA records
Automated repair status tracking and follow-ups
Keeps customers fully updated throughout the process
Warranty and repair claims
Devices sent for repair often vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed automatically.
Instant location of warranty or RMA records
Automated repair status tracking and follow-ups
Keeps customers fully updated throughout the process
Specialist escalation with context
When a question exceeds documented guidance, AutomaticWorX routes it to the right specialist with equipment, symptom, and research history already attached.
Smart routing to the right specialist immediately
Complete context, equipment, and research attached
Experts spend time solving problems, not reconstructing history
Specialist escalation with context
When a question exceeds documented guidance, AutomaticWorX routes it to the right specialist with equipment, symptom, and research history already attached.
Smart routing to the right specialist immediately
Complete context, equipment, and research attached
Experts spend time solving problems, not reconstructing history
Fault-code diagnosis
Technicians input error codes or symptoms to receive grounded diagnostic steps from equipment manuals and service docs. Faster troubleshooting reduces repair delays across field teams.
Instant fulfillment log and item verification
Manual-grounded step-by-step diagnostic guidance
Faster first diagnosis and fewer avoidable escalations
Fault-code diagnosis
Technicians input error codes or symptoms to receive grounded diagnostic steps from equipment manuals and service docs. Faster troubleshooting reduces repair delays across field teams.
Instant fulfillment log and item verification
Manual-grounded step-by-step diagnostic guidance
Faster first diagnosis and fewer avoidable escalations
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Parts identification and compatibility
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Catalogue support across multiple manufacturers
Automated peak-volume ticket deflection
AWX AI
Cross-referenced OEM #4302-A across manufacturer catalogs. Part verified as 100% compatible with 2021 Corolla Sport. Added to order.
Leila – inquiry #PR-8842
Will this brake pad kit fit a 2021 Toyota Corolla Sport, or do I need the OEM part #4302-A?
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Parts identification and compatibility
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Catalogue support across multiple manufacturers
Automated peak-volume ticket deflection
AWX AI
Cross-referenced OEM #4302-A across manufacturer catalogs. Part verified as 100% compatible with 2021 Corolla Sport. Added to order.
Leila – inquiry #PR-8842
Will this brake pad kit fit a 2021 Toyota Corolla Sport, or do I need the OEM part #4302-A?
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Manual and technical-document search
AutomaticWorX searches thousands of pages of manuals, diagrams, and bulletins to return answers with their source. Keep technical knowledge instantly accessible to field teams.
Multi-document search across manuals, diagrams, and bulletins
Source-backed answers for full verification
Automated peak-volume ticket deflection
Manual and technical-document search
AutomaticWorX searches thousands of pages of manuals, diagrams, and bulletins to return answers with their source. Keep technical knowledge instantly accessible to field teams.
Multi-document search across manuals, diagrams, and bulletins
Source-backed answers for full verification
Automated peak-volume ticket deflection
AWX AI
12-month warranty active. Diagnostics verified—claim approved and repair dispatch sent to nearest service center.
Imran – claim #WR-9043
My alternator failed after 4 months. Covered under 1-yr warranty?
Warranty and service procedures
Customers and staff get clear guidance on warranty eligibility, service steps, required evidence, and escalation routes. Keep service handling consistent across all locations.
Clear warranty eligibility and required evidence guidance
Defined service steps and escalation routes
Consistent service handling across branches and partners
AWX AI
12-month warranty active. Diagnostics verified—claim approved and repair dispatch sent to nearest service center.
Imran – claim #WR-9043
My alternator failed after 4 months. Covered under 1-yr warranty?
Warranty and service procedures
Customers and staff get clear guidance on warranty eligibility, service steps, required evidence, and escalation routes. Keep service handling consistent across all locations.
Clear warranty eligibility and required evidence guidance
Defined service steps and escalation routes
Consistent service handling across branches and partners
Warranty and repair claims
Devices sent for repair often vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed automatically.
Instant location of warranty or RMA records
Automated tracking and chasing of stalled repairs
Keeps customers fully updated throughout the process
Warranty and repair claims
Devices sent for repair often vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed automatically.
Instant location of warranty or RMA records
Automated tracking and chasing of stalled repairs
Keeps customers fully updated throughout the process
AWX AI
Beyond standard guidance. Escalated to Tier-2 Hydraulics Specialist with unit logs, error codes, and troubleshooting history attached.
Leila – ticket #TK-4021
Hydraulic pump pressure keeps dropping on Unit 3. Basic recalibration didn't fix it.
Specialist escalation with context
When a question exceeds documented guidance, AutomaticWorX routes it to the right specialist with equipment, symptom, and research history already attached.
Smart routing to the right specialist immediately
Complete context, equipment, and research attached
Experts spend time solving problems, not reconstructing history
AWX AI
Beyond standard guidance. Escalated to Tier-2 Hydraulics Specialist with unit logs, error codes, and troubleshooting history attached.
Leila – ticket #TK-4021
Hydraulic pump pressure keeps dropping on Unit 3. Basic recalibration didn't fix it.
Specialist escalation with context
When a question exceeds documented guidance, AutomaticWorX routes it to the right specialist with equipment, symptom, and research history already attached.
Smart routing to the right specialist immediately
Complete context, equipment, and research attached
Experts spend time solving problems, not reconstructing history
Real-time AI Insights
Real-time AI Insights
AWX tracks shipments in real time, automates status updates, and handles delivery exceptions directly with drivers and dispatchers.
90%+ automated tracking updates
"Our equipment utilization increased significantly after AWX started automating maintenance scheduling and asset status tracking."
Global Freight Provider
"Our equipment utilization increased significantly after AWX started automating maintenance scheduling and asset status tracking."
Global Freight Provider
Predictive Inventory AI
Predictive Inventory AI
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Connect AWX with your TMS and ERP platforms to streamline driver check-ins, proof-of-delivery processing, and vendor communications.
4x Faster Cargo Clearance
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Field technicians can now query equipment specs, request parts, and log service tickets instantly using AWX voice and chat commands."
Heavy Equipment Manager
"Field technicians can now query equipment specs, request parts, and log service tickets instantly using AWX voice and chat commands."
Heavy Equipment Manager
Secure Compliance & Audit Logs
"AWX eliminated thousands of routine ‘Where is my order?’ calls daily, giving our dispatch team full focus on critical route delays."
Logistics Operations Lead
"AWX eliminated thousands of routine ‘Where is my order?’ calls daily, giving our dispatch team full focus on critical route delays."
Logistics Operations Lead
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
Frequently Asked Questions
Can AWX search our equipment manuals?
Will AWX replace our support agents?
How does AWX handle undocumented faults?
Which messaging channels are supported?
How fast can we go live?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Is this component mobile-responsive?
What is this component?
Question
Question
Question
Request a demo
Speak to your team for a demo to see how it can fit into your organization
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”