for supply chain and equipment teams
Faults diagnosed. Parts identified. Downtime reduced.
1 week installation
80%+ automation
Sovereign data residency
why AWX
Automate your
Automate your
Supply Chain
Supply Chain
CX
CX
Experience
Experience
AutomaticWorX answers fault-code, manual, parts, and technical-support questions from approved documentation in seconds. Technicians get grounded guidance before downtime spreads.
AutomaticWorX answers fault-code, manual, parts, and technical-support questions from approved documentation in seconds. Technicians get grounded guidance before downtime spreads.
Fault-code diagnosis
Technicians enter an error code or symptom and receive grounded diagnostic steps from the correct equipment manual and service documentation.
Faster first diagnosis and fewer avoidable escalations.
Fault-code diagnosis
Technicians enter an error code or symptom and receive grounded diagnostic steps from the correct equipment manual and service documentation.
Faster first diagnosis and fewer avoidable escalations.
Parts identification and compatibility
Teams find the right part, compatible replacement, and supporting documentation across large multi-manufacturer catalogues.
Less time searching catalogues and fewer incorrect orders.
Parts identification and compatibility
Teams find the right part, compatible replacement, and supporting documentation across large multi-manufacturer catalogues.
Less time searching catalogues and fewer incorrect orders.
Manual and technical-document search
AutomaticWorX searches thousands of pages of manuals, diagrams, and service bulletins and returns the relevant answer with its source.
Technical knowledge becomes accessible to every distributor and field team.
Manual and technical-document search
AutomaticWorX searches thousands of pages of manuals, diagrams, and service bulletins and returns the relevant answer with its source.
Technical knowledge becomes accessible to every distributor and field team.
Warranty and service procedures
Customers and staff get clear guidance on warranty eligibility, service steps, required evidence, and escalation routes.
Consistent service handling across branches and partners.
Warranty and service procedures
Customers and staff get clear guidance on warranty eligibility, service steps, required evidence, and escalation routes.
Consistent service handling across branches and partners.
Warranty and repair claims
Devices sent for repair vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Warranty and repair claims
Devices sent for repair vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Specialist escalation with context
When a question exceeds documented guidance, AutomaticWorX routes it to the right specialist with the equipment, symptom, and research already attached.
Experts spend time solving the hard problem, not reconstructing it.
Specialist escalation with context
When a question exceeds documented guidance, AutomaticWorX routes it to the right specialist with the equipment, symptom, and research already attached.
Experts spend time solving the hard problem, not reconstructing it.
SUPPLY CHAIN & EQUIPMENT
SUPPLY CHAIN & EQUIPMENT
Grounded answers from equipment manuals, diagrams, catalogues, and service documentation.
58% Abandon Carts Over Slow Support
Help distributors, technicians, and customers solve technical questions faster across complex multi-manufacturer catalogues.
AWX
Help distributors, technicians, and customers solve technical questions faster across complex multi-manufacturer catalogues.
AutomaticWorX
Technical Questions Resolved from Documentation
Technical Questions Resolved from Documentation
Less Downtime from Slow Technical Support
AWX makes exchanges effortless, turning basic service into repeat sales.
Instant delivery updates, address edits, and return labels direct from your store stack.
Under 30s Resolution Time
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"AWX slashed our support backlogs during peak sales without extra headcount. Our CSAT hit an all-time high."
AWX
"AWX slashed our support backlogs during peak sales without extra headcount. Our CSAT hit an all-time high."
AutomaticWorX
85%
Routine Tickets Automated
"My shipment was delayed for days, and support gave me nothing but canned replies."
Technical Support · Equipment Distribution
"My shipment was delayed for days, and support gave me nothing but canned replies."
AutomaticWorX
30 to 50% of Support Tickets
AWX answers "where is my order?" the moment it's asked, pulling live tracking and a real ETA before frustration sets in.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX answers tracking, return, and checkout questions instantly—before buyers drop off.
58% Abandon Carts Over Slow Support
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
Frequently Asked Questions
Can AWX search our equipment manuals?
Will AWX replace our support agents?
How does AWX handle undocumented faults?
Which messaging channels are supported?
How fast can we go live?
AUTOMATICWORX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX FOR RETAIL
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
80%
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Request a demo
Speak to your team for a demo to see how it can fit into your organization
Request a demo
Speak to your team for a demo to see how it can fit into your organization