Create Customers for life
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system fully operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
why AWX
Automate your Retail CX Experience
Automate your Retail CX Experience
Order status and tracking (WISMO)
Summer demand spikes handled automatically, with zero added headcount.
Instant order verification and live tracking
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Order status and tracking (WISMO)
Summer demand spikes handled automatically, with zero added headcount.
Instant order verification and live tracking
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Returns and refunds
AWX checks eligibility, generates labels, confirms receipt, and automatically clears stuck refunds to prevent support floods.
Instant eligibility checks and label generation
Automated receipt confirmation and status updates
Forced resolution for stalled gateway payouts
Returns and refunds
AWX checks eligibility, generates labels, confirms receipt, and automatically clears stuck refunds to prevent support floods.
Instant eligibility checks and label generation
Automated receipt confirmation and status updates
Forced resolution for stalled gateway payouts
Missing, damaged, or wrong items
AWX verifies items against fulfillment logs to issue instant refunds. Flagged orders or pickers are automatically routed for team review.
Instant fulfillment log and item verification
Automated partial or full refund processing
Automatic store and picker flagging for quality control
Missing, damaged, or wrong items
AWX verifies items against fulfillment logs to issue instant refunds. Flagged orders or pickers are automatically routed for team review.
Instant fulfillment log and item verification
Automated partial or full refund processing
Automatic store and picker flagging for quality control
Money taken, order cancelled, no explanation
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Instant cancellation verification and payment lookup
Automated refund issuance to original payment method
Automatic escalation for stuck or unresolved cases
Money taken, order cancelled, no explanation
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Instant cancellation verification and payment lookup
Automated refund issuance to original payment method
Automatic escalation for stuck or unresolved cases
Warranty and repair claims
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Instant warranty and RMA lookup
Automated repair status tracking and follow-ups
Proactive customer alerts throughout the repair cycle
Warranty and repair claims
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Instant warranty and RMA lookup
Automated repair status tracking and follow-ups
Proactive customer alerts throughout the repair cycle
Delivery reschedule and proof of delivery
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Instant delivery slot rescheduling and address correction
Automated proof-of-delivery retrieval and verification
Fast resolution for misrouted or missing shipments
Delivery reschedule and proof of delivery
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Instant delivery slot rescheduling and address correction
Automated proof-of-delivery retrieval and verification
Fast resolution for misrouted or missing shipments
Ask anything...➤
Order status and tracking (WISMO)
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Ask anything...➤
Order status and tracking (WISMO)
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Returns and refunds
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Duly noted. I've confirmed the financing & timeline you shared earlier. You're qualified. I've routed you to Sara, our Marina specialist. She'll call you today with the shortlist.
Leila - lead #RN-2277
I'm pre-approved up to 2.5M and want to move in within two months
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Returns and refunds
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Duly noted. I've confirmed the financing & timeline you shared earlier. You're qualified. I've routed you to Sara, our Marina specialist. She'll call you today with the shortlist.
Leila - lead #RN-2277
I'm pre-approved up to 2.5M and want to move in within two months
AWX AI
Return recieved 11 days ago, refund stalled at the gateway. Forced through today, AED 145 back within 3 days.
Leila - return #RN-2277
Returned this twelve days ago and still no refund
Ask anything...➤
Missing, damaged, or wrong items
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Ask anything...➤
Missing, damaged, or wrong items
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Duly noted. I've confirmed the financing & timeline you shared earlier. You're qualified. I've routed you to Sara, our Marina specialist. She'll call you today with the shortlist.
Leila - lead #RN-2277
I'm pre-approved up to 2.5M and want to move in within two months
Money taken, order cancelled, no explanation
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Duly noted. I've confirmed the financing & timeline you shared earlier. You're qualified. I've routed you to Sara, our Marina specialist. She'll call you today with the shortlist.
Leila - lead #RN-2277
I'm pre-approved up to 2.5M and want to move in within two months
Money taken, order cancelled, no explanation
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Ask anything...➤
Warranty and repair claims
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Ask anything...➤
Warranty and repair claims
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Duly noted. I've confirmed the financing & timeline you shared earlier. You're qualified. I've routed you to Sara, our Marina specialist. She'll call you today with the shortlist.
Leila - lead #RN-2277
I'm pre-approved up to 2.5M and want to move in within two months
Delivery reschedule and proof of delivery
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
AWX AI
Duly noted. I've confirmed the financing & timeline you shared earlier. You're qualified. I've routed you to Sara, our Marina specialist. She'll call you today with the shortlist.
Leila - lead #RN-2277
I'm pre-approved up to 2.5M and want to move in within two months
Delivery reschedule and proof of delivery
An order arrives short or damaged after the customer paid full price. AWX verifies the issue against fulfillment logs, confirms the affected items, and instantly issues refunds while flagging the error for review.
Instant fulfillment log and item verification
Real-time ETA updates and status checks
Automated peak-volume ticket deflection
Real-time AI Insights
Real-time AI Insights
AWX automates order tracking, processing exchanges, and resolving delivery issues seamlessly—reducing agent workload during peak sales events.
85%+ e-commerce inquiries automated
"Integrating AWX into our online store cut cart abandonment by resolving customer product questions in real time across web and WhatsApp."
Enterprise-level Security
"Integrating AWX into our online store cut cart abandonment by resolving customer product questions in real time across web and WhatsApp."
Enterprise-level Security
Real-time AI Insights
Real-time AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX integrates directly with Shopify, Magento, and ERP systems to manage inventory checks, issue refunds, and trigger personalized upsells automatically.
3x Faster Order Resolution
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"Our post-purchase support satisfaction scores surged after deploying AWX to instantly answer sizing and shipping questions 24/7."
Fashion Retailer
"Our post-purchase support satisfaction scores surged after deploying AWX to instantly answer sizing and shipping questions 24/7."
Fashion Retailer
PCI-Compliant & Secure Payments
"AWX handles our high-volume seasonal spikes effortlessly, instantly processing returns and tracking requests so our team can focus on complex VIP customer service."
E-Commerce Brand Partner
"AWX handles our high-volume seasonal spikes effortlessly, instantly processing returns and tracking requests so our team can focus on complex VIP customer service."
E-Commerce Brand Partner
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Do we have to give up our current helpdesk or CRM?
What happens when the AI can't resolve something?
Question
Question
Question
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Real-time
AI Insights
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX Customer
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
Real-time AI Insights
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
Enterprise-level Security
40%
AutomatiCworX
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
