Automate your retail and ecommerce CX
for retail industry
Orders tracked. Returns resolved. Customers kept.
1 week installation
80%+ automation
Sovereign data residency
why AWX
Automate your
Automate your
Retail
Retail
CX
CX
Experience
Experience
AWX AI agents track orders, process returns, and push through stalled refunds in under a minute. Black Friday volume handled automatically, with zero added headcount.
AWX AI agents track orders, process returns, and push through stalled refunds in under a minute. Black Friday volume handled automatically, with zero added headcount.
Order status and tracking (WISMO)
"Where is my order?" is the #1 reason customers contact retail. AWX verifies the order, pulls live tracking, and gives a real ETA, deflecting the single biggest source of tickets. Summer demand spikes handled automatically, with zero added headcount.
Summer demand spikes handled automatically, with zero added headcount.
Order status and tracking (WISMO)
"Where is my order?" is the #1 reason customers contact retail. AWX verifies the order, pulls live tracking, and gives a real ETA, deflecting the single biggest source of tickets. Summer demand spikes handled automatically, with zero added headcount.
Summer demand spikes handled automatically, with zero added headcount.
Returns and refunds
Return requests, refund status, and refunds that never arrived. AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Returns and refunds
Return requests, refund status, and refunds that never arrived. AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
AWX checks eligibility, issues labels, confirms receipt, and forces stuck refunds through, or escalates when the gateway stalls.
Missing, damaged, or wrong items
An order arrives short, damaged, or wrong, and the customer paid full price. AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Missing, damaged, or wrong items
An order arrives short, damaged, or wrong, and the customer paid full price. AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
AWX verifies it against the fulfilment log, confirms the items, and issues a partial or full refund while flagging the store or picker for review.
Money taken, order cancelled, no explanation.
Money taken, order cancelled, no explanation. AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Money taken, order cancelled, no explanation.
Money taken, order cancelled, no explanation. AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
AWX confirms the cancellation, refunds to the original method, and escalates if it's been sitting unresolved.
Warranty and repair claims
Devices sent for repair vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Warranty and repair claims
Devices sent for repair vanish into a black hole. AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
AWX locates the warranty or RMA, chases stalled repairs, and keeps the customer informed.
Delivery reschedule and proof of delivery
A missed slot or a "delivered" package that never arrived leaves customers stuck. AWX reschedules, corrects the address, or sends proof of delivery in seconds.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
Delivery reschedule and proof of delivery
A missed slot or a "delivered" package that never arrived leaves customers stuck. AWX reschedules, corrects the address, or sends proof of delivery in seconds.
AWX reschedules, corrects the address, or sends proof of delivery in seconds.
RETAIL
RETAIL
AWX answers tracking, return, and checkout questions instantly—before buyers drop off.
58% Abandon Carts Over Slow Support
Track orders, process returns, and fix checkout issues across WhatsApp, Instagram, and web—24/7.
AWX
Track orders, process returns, and fix checkout issues across WhatsApp, Instagram, and web—24/7.
AutomaticWorX
AWX Automates 85%+ of E-Commerce Tickets
AWX Automates 85%+ of E-Commerce Tickets
67% Churn After a Bad Return
AWX makes exchanges effortless, turning basic service into repeat sales.
Instant delivery updates, address edits, and return labels direct from your store stack.
Under 30s Resolution Time
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
"AWX slashed our support backlogs during peak sales without extra headcount. Our CSAT hit an all-time high."
AWX
"AWX slashed our support backlogs during peak sales without extra headcount. Our CSAT hit an all-time high."
AutomaticWorX
85%
Routine Tickets Automated
"My shipment was delayed for days, and support gave me nothing but canned replies."
Shopper Review · Online Retailer
"My shipment was delayed for days, and support gave me nothing but canned replies."
AutomaticWorX
30 to 50% of Support Tickets
AWX answers "where is my order?" the moment it's asked, pulling live tracking and a real ETA before frustration sets in.
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
AWX answers tracking, return, and checkout questions instantly—before buyers drop off.
58% Abandon Carts Over Slow Support
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
AUTOMATICWORX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX FOR RETAIL
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
80%+ resolved automatically
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
80%
AutomaticWorX
“AWX answers our customers in seconds, in their own language, on the channels they already use. Our team now only sees the cases that genuinely need a human.”
AutomaticWorX
AWX INSIGHTS
AWX resolves routine questions automatically, executes account actions inside the limits you set, and flags at-risk accounts before they churn.
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Frequently Asked Questions
Does AWX integrate with our store platform?
Will AWX replace our support agents?
Can AWX handle Black Friday sales spikes?
Which messaging channels are supported?
How fast can we go live?
Request a demo
Speak to your team for a demo to see how it can fit into your organization
Request a demo
Speak to your team for a demo to see how it can fit into your organization
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