AI Agents for Utilities
Customers contact you about bills, outages and move-ins, usually when they’re already worried. Where most AI chatbots for utility customer support stop at the answer, AutomatiCworX explains what happened, files the dispute or repair ticket, and brings in your team only when a person is needed.
AI Agents for Utilities
Customers contact you about bills, outages and move-ins, usually when they’re already worried. Where most AI chatbots for utility customer support stop at the answer, AutomatiCworX explains what happened, files the dispute or repair ticket, and brings in your team only when a person is needed.
1 week installation
Go live in days, not months. A streamlined deployment process that gets your system fully operational within a single week.
80%+ automation
Reduce manual workload dramatically. Automation handles routine operations so your team focuses on impact.
Sovereign data residency
Your data stays where it belongs. Full compliance with local sovereignty laws, ensuring complete control over storage.
Live in About a Week
Connect billing systems and channels, set rules, and start handling customer requests within a week.
8 in 10 Handled
Bill questions, payment checks, and outage reports are handled, freeing your team for complex cases.
Data Stays in Your Country
Customer records and conversation logs stay in your country, helping you meet data sovereignty requirements.
how it works
how it works
AI Customer Service for Utilities
AI Customer Service for Utilities
Utility customers don’t call to chat. They call because something is wrong. AutomatiCworX spots the issue early, explains it clearly and keeps the case moving.
Utility customers don’t call to chat. They call because something is wrong. AutomatiCworX spots the issue early, explains it clearly and keeps the case moving.
Bill Shock, Explained in Seconds
Bill Shock, Explained in Seconds
A sudden bill increase frustrates customers fast. Billing and usage history are checked, changes are explained, and a dispute is raised when something looks wrong.
A sudden bill increase frustrates customers fast. Billing and usage history are checked, changes are explained, and a dispute is raised when something looks wrong.
Payment Confirmed, Mistaken Warning Withdrawn
Payment Confirmed, Mistaken Warning Withdrawn
A disconnection warning after payment creates instant frustration. The payment is verified, the warning is withdrawn, and every step is logged for team review later.
A disconnection warning after payment creates instant frustration. The payment is verified, the warning is withdrawn, and every step is logged for team review later.
Power Out? Answers Right Away
Power Out? Answers Right Away
When power goes out, calls pile up. Outage maps are checked, the issue is identified, a repair ticket is opened, and customers get clear updates.
When power goes out, calls pile up. Outage maps are checked, the issue is identified, a repair ticket is opened, and customers get clear updates.
Moving In or Out? Handled in the Chat
Moving In or Out? Handled in the Chat
Moving accounts often means forms and waiting. Documents are collected, the request is submitted, and customers get deposit refund timing through Arabic or English chat.
Moving accounts often means forms and waiting. Documents are collected, the request is submitted, and customers get deposit refund timing through Arabic or English chat.
Frequently Asked
Questions
Frequently Asked Questions
Straight answers for utility teams on bills, outages, security, languages and how AWX fits alongside your billing system and agents.
Straight answers for utility teams on bills, outages, security, languages and how AWX fits alongside your billing system and agents.
What are AI agents for utilities?
Software that answers bill, outage and move-in requests, takes the action in your systems, and passes complex cases to your team with the full history.
Are they just AI chatbots for utility customer support?
Will it replace our service team?
Can it cope with a storm or summer peak?
How fast can we go live?
Have Questions?
Speak to your team for a demo to see how it can fit into your organization